JMMove privacy policy

Last updated 2 November 2026. Applies to the JMMove customer app, the JMMove Driver app and macjerient.com.

JMMove connects people in Ghana who need something delivered with drivers who deliver it. This page explains what we collect, why, who we share it with, and how to delete it.

What we collect

• Your phone number and name, to create your account and log you in with a code sent by SMS.
• Delivery details: pickup and drop-off addresses and positions, what is being sent (type, weight, number of items, notes), prices, times and the delivery's progress.
• Location. Customers: only when you choose "Use current location". Drivers: your position while you are online or on a delivery, including when the app is in the background, so customers can follow their delivery and requests reach nearby drivers. It is not collected while you are offline.
• Photos you add of items, and drivers' pickup and delivery photos.
• Driver identity: a live selfie (with a check that the face is real), Ghana Card number, vehicle type, number plate and insurance details, checked by JMMove before a driver can take deliveries. The selfie is used only for this check.
• Messages and calls: messages between a customer and driver about a delivery, and messages to JMMove's help team. In-app calls go between the two phones over the internet; JMMove does not record or store them.
• Payments: the amount, method (card, mobile money or cash) and result. Card and mobile money details are entered with Paystack; JMMove never sees your card number or wallet PIN. Drivers' payout mobile money number and name.
• Ratings customers and drivers give each other.
• Device details: a notification address for your phone, so we can send delivery updates.

How we use it

To run deliveries (matching, tracking, messages, calls), take and record payments, pay drivers, keep customers and drivers safe (checking drivers, confirming stops, handling complaints), send notifications you can turn off in Settings, and meet our legal and accounting duties. We do not sell your information or use it for advertising.

Who can see it

• The other person on your delivery: customers see the driver's name, rating, vehicle, number plate and position; drivers see the customer's name and the delivery details. Phone numbers are shared only while a delivery is under way.
• JMMove's team, to check drivers, help with problems and pay drivers.
• A delivery company you join. If you are a driver and agree to join a company by giving it the code we text you, it sees your name, phone number, vehicle, rating, whether you are online, your trips and the money from them, and JMMove pays that money to the company. It does not see customers' names or numbers. Customers see no difference. If a company has an account with JMMove, we also keep its name, contact person, phone number and payout wallet.
• Companies that run parts of the service for us: Paystack (payments and payouts), Google (maps, addresses and routes; Firebase for notifications and app crash reports), Sentry (reports of errors on our server), Arkesel (login texts), Neon (database and photo storage), Render and Cloudflare (hosting). They may only use the information to provide their service to us. Some of them store data outside Ghana.
• Authorities, when the law requires it.

How long we keep it

While your account is open. When you delete your account, your name, phone number, saved places, help messages and notification addresses are deleted; for drivers also the selfie, Ghana Card number, payout wallet and last position. Records of past deliveries and payments are kept without your name or number, because the other person on the delivery and our accounts still rely on them, for as long as the law requires.

Your choices and rights

• Change your name, turn notifications off, and remove saved places in the app (Me).
• Delete your account in the app (Me → Settings → Delete account) or at api.macjerient.com/delete-account.
• Ask what we hold about you, or for a correction: message JMMove from Help in the app.

Under Ghana's Data Protection Act, 2012 (Act 843) you can also contact the Data Protection Commission.

Security

Information travels encrypted, logins on your phone are stored encrypted, and only the people on a delivery and JMMove's team can see its details.

Children

JMMove is for adults. You must be 18 or older to use it.

Changes

If this policy changes, we update this page and the date at the top, and tell you in the app if the change matters.

Contact

message JMMove from Help in the app.